“Wherever the art of Medicine is loved, there is also a love of Humanity”

Hippocrates

Customer Insights AI
A secure platform that unifies clinical care, billing, and patient communication for private clinics & their patients.
Customer Insights AI
Client
costumerinsights.ai
YEAR
2025
LOCATION
Scottsdale, AZ
USA
Service
Product Design
Design Systems
Challenge

Too Many Dashboards, Too Little Care

Private clinics and their patients were bouncing between disconnected tools—Spruce Health for messaging, Hint Health for memberships, Stripe for payments, and Practos for EHR—creating data silos, operational drag, and inconsistent experiences. Every workflow (from scheduling to billing to clinical follow-up) lived in a different place, increasing errors, delaying insights, and complicating compliance. Clinics needed a path off the multi-dashboard treadmill without compromising privacy, security, or regulatory obligations (HIPAA/GDPR).

Goal

One Platform for Care, Money, and Messaging

Build a unified, event-driven system where clinicians and patients share a single source of truth: real-time synced clinical records, memberships, invoices, appointments, and secure communications. Replace fragmented logins with OTP mobile access for patients; give clinics multi-tenant control, role-based permissions, and analytics; and meet the letter and spirit of HIPAA/GDPR with encryption, audit trails, scoped tokens, and regional data residency. The aim: eliminate tool-sprawl while raising trust, speed, and satisfaction.

Result

A Compliant, Multi-Tenant Healthcare OS

The delivered solution comprises a React web app for clinics and a React Native mobile app for patients, backed by a TypeScript/Node service layer and a tenant-aware MongoDB design. Patients get OTP sign-in, a unified health dashboard, EHR access, membership and invoice history, live doctor availability, booking/rebooking, and secure notifications. Clinics get centralized scheduling, membership & Stripe billing management, performance analytics, internal collaboration tools, and custom reporting. The platform runs on AWS (EC2, VPC, S3), coordinates work via SQS and workers, verifies webhooks, and enforces least-privilege OAuth scopes. PHI is protected with TLS 1.3 in transit, AES-256 at rest, RBAC, short-lived JWTs with rotation, audit logging, backups, and regional data residency—aligning with HIPAA and GDPR from the ground up. In practice, clinics drop the multi-tool overhead, patients see their health and payments in one place, and both sides move faster with fewer errors.

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